Refund & Cancellation Policy

Last Updated: September 25, 2026

At Jobs Guidance, we aim to provide useful and accessible digital educational materials. This Refund & Cancellation Policy explains the conditions applicable to purchases of our digital products, including PDF question banks and other downloadable educational materials.

Please read this policy before making a purchase.

1. Digital Products

Products sold through Jobs Guidance are primarily digital educational products.

Because a digital product cannot practically be returned once it has been successfully delivered or accessed, purchases are generally non-refundable after successful delivery or access, except in the circumstances described below.

2. When a Refund or Resolution May Be Provided

We will review genuine payment or delivery problems. A refund, replacement, redelivery or other appropriate resolution may be provided in situations such as:

the customer is charged more than once for the same purchase;
payment is deducted but the transaction is not successfully completed;
payment is successful but the purchased digital product is not delivered or cannot be accessed, and we are unable to resolve the problem;
the customer receives a materially different or incorrect digital product due to an error on our part;
another verified payment or technical error makes a refund appropriate.

Each request may be reviewed using the relevant payment and delivery records.

3. Change of Mind

Once a digital product has been successfully delivered or accessed, we generally cannot provide a refund merely because the customer:

changes their mind;
no longer needs the product;
purchases the product by mistake without reviewing the product description; or
decides not to use the purchased material.

Customers are therefore requested to review the product title, description, price, subjects and other available product information before completing payment.

4. Cancellation

Because digital products may be processed or delivered shortly after successful payment, an order generally cannot be cancelled after the digital product has been delivered or accessed.

If you believe an order was made in error and the product has not yet been delivered or accessed, contact us as soon as possible. Any cancellation request will be reviewed based on the status of the order.

5. Reporting a Payment or Delivery Problem

Please report a payment or delivery issue within 7 days of the transaction by contacting:

jobsguidancewb@gmail.com

To help us investigate, please provide relevant information such as:

purchaser's name;
email address or other contact information used for the purchase;
product purchased;
date and amount of payment;
transaction/order/reference ID; and
a brief description of the problem.

Where useful, you may also provide a screenshot showing the relevant transaction status.

Never send your UPI PIN, OTP, card PIN, CVV, internet-banking password or other confidential authentication credentials. Jobs Guidance will not ask you to provide these details for processing a refund request.

6. Duplicate or Failed Payments

If you believe you have been charged twice for the same order, or money has been deducted for a transaction that did not complete successfully, please contact us with the relevant transaction details.

We will review the available payment records and, where a refund is due, initiate or assist with the appropriate resolution.

Some failed or pending transactions may also be automatically reversed by the bank, UPI provider, card issuer or payment service provider.

7. Refund Processing

Where Jobs Guidance approves a refund, it will normally be processed through the appropriate payment method or payment service.

After a refund has been initiated, the time required for the amount to appear in the customer's account may depend on the payment gateway, bank, UPI provider, card issuer or other financial service provider.

Jobs Guidance cannot guarantee an exact bank-credit time after an approved refund has been initiated.

8. Payment Gateway

Payments may be processed using Cashfree Payments or other payment methods/services displayed at checkout.

Payment processing, reversals and refund settlement may also be subject to the applicable procedures and processing timelines of the payment service provider and the customer's bank or payment provider.

9. Abuse of the Refund Process

Jobs Guidance reserves the right to review requests involving suspected misuse of digital products or the refund process, including attempts to obtain a refund after accessing and improperly redistributing purchased material.

This provision does not limit any rights or remedies that a customer may have under applicable law.

10. Changes to This Policy

We may update this Refund & Cancellation Policy when our products, payment arrangements, delivery methods or applicable requirements change.

Any revised policy will be published on this page with an updated Last Updated date where appropriate.

11. Contact Us

For payment, delivery, cancellation or refund-related questions, contact:

Jobs Guidance
Email: jobsguidancewb@gmail.com
Website: www.jobsguidance.in